TERMS OF SERVICE 

The terms of this Agreement (hereinafter "Terms of Service") govern the relationship between you and Pearl Abyss Corp. (hereinafter "Pearl Abyss," the “Company," "we," or "us") concerning your use of the Company's services. By downloading, installing, accessing, or using any part of our services, you are deemed to have consented to and accepted to be bound by these Terms of Service. As these terms affect your legal rights and obligations, if you do not agree to these Terms of Service, you may not use our Services. 

 

Article 1: Purpose 

The purpose of these Terms of Service is to establish the fundamental rules concerning your use of our services. 

 

Article 2: Definitions 

2.1. “Account Information” means all information generated during the use of our services, such as the User's account, password, name, and other general information provided by the user to the Company, as well as game usage information and payment status.  

2.2. “Affiliate Service” means a service provided by a third-party provider that is connected through the Company's Game Service.  

2.3. “Character” means the game data that the user selects and operates within the game world for the use of the Game Service, in accordance with the method provided by the Company.  

2.4. “Charge” means the act of a user purchasing 'Pearls' using a payment method designated by the Company.  

2.5. “Event Cash” means 'Pearls' acquired by methods other than Charging, such as 'Pearls' or paid content received as a gift from other users, and bonus 'Pearls' provided at the time of 'Pearl' Charging.  

2.6. “Game Service” means the game provided by the Company to the user and all services incidental thereto.  

2.7. “Game World” means a variable virtual world where multiple users play games according to certain rules for ancillary purposes such as leisure, socializing, and information sharing.  

2.8. “Paid Content” means all online content purchased within the Game Service.  

2.9. “Password” means a combination of letters, numbers, or special characters that the user chooses and secretly manages to confirm that they are the owner of the account. 

2.10. “Pearl” means the virtual currency for using or purchasing various paid services and Game Services provided by the Company.  

2.11. “Post” means all information composed of characters, documents, pictures, sounds, videos, or a combination thereof, posted on the Game Service by the user in connection with the use of the Game Service.  

2.12. “Provider” means a third-party business operator that provides an independent game service in partnership with the Company.  

2.13. “User” means a customer who joins and agrees to the Terms of Service in accordance with the procedures established by the Company and accesses and uses the Company's Game Service.  

2.14. “User Agreement” means the contract entered into between the Company and the user in connection with the use of the Game Service provided by the Company, including these Terms of Service.  

2.15. “Minor” means a person under the age of majority in accordance with the laws of the country where the Service is applicable. 

 

Article 3: Changes to the Terms 

3.1 The Company shall post the contents of the Terms of Service on the initial screen of the Game Service or on a page connected through it so that you can easily know the contents.  

3.2 The Company shall take necessary measures so that you can inquire about the contents of the Terms of Service.  

3.3 The Company reserves the right, to the extent permitted by applicable law, to amend these Terms and Service. Should the Terms and Service be amended, the Company shall provide prior notice by specifying the effective date, the substance of the amendments, and the reasons therefor, through the method stipulated in Article 3.1. Notwithstanding the foregoing, where relevant laws or regulations prescribe a specific method of notification, the Company shall adhere to such prescribed method.  

3.4 In the event the Company provides notice of an amendment to the Terms and Conditions as specified in Article 3.3, it shall also provide notice or notification that if the User does not express their consent or refusal to the amended terms, they may be deemed to have consented. If the User does not express their refusal by the effective date of these terms, they may be deemed to have consented to the amended terms. If the User does not consent to the amended terms, the Company or the User may terminate the User Agreement. 

 

Article 4: Severability 

Should any specific provision of these Terms of Service be deemed unenforceable for any reason, the remaining provisions shall not be affected and shall remain in full force and effect. 

 

Article 5: Service Operational Policy 

5.1 The Company may establish a game service Operational Policy (hereinafter "Operational Policy") and other rules for matters delegated within a specific scope in the Terms of Service, in order to specify the Terms of Service, protect the rights and interests of users, and maintain order within the game world.  

5.2 The Company shall post the contents of the Operational Policy on the initial screen of the Game Service or on a connected page so that the User can clearly know the contents.  

5.3 When amending the Operational Policy, the procedures and contents of Articles 3.3 and 3.4 shall apply mutatis mutandis. However, if the amendment of the Operational Policy falls under any of the following items, prior notice shall be given in the manner specified in Article 5.2.  

(a) In the case of amending matters delegated in the Terms of Service  

(b) In the case of amending matters not related to the rights and obligations of the User  

(c) In the event that the content of the change in the Operational Policy is not substantially different from the content specified in the Terms of Service and is amended within a predictable range for the User  

5.4 In the event that the content specified in the management regulations such as the Operational Policy related to this Terms of Service is different from the content of these terms, the content of these terms shall be applied preferentially. 

 

Article 6: Account Eligibility 

6.1. Any person who wishes to use the Game Service provided by the Company must agree to these Terms of Service.  

6.2. The User must provide the information necessary for the use of the Company's Game Service at the time of registration.  

6.3. The User must provide their own genuine information when applying for use as described in Article 7.1. In the event that false information is provided or another person's information is used without authorization, such User may not assert their rights as a legitimate User under these Terms of Service, and the Company may cancel or terminate the User Agreement without a refund.  

6.4. The Company does not knowingly allow the use of the Game Service by children who require the consent of a legal representative to provide personal information under applicable laws. For the purposes of these Terms of Service, this applies to users (i) under the age of 13 in the United States and Canada; (ii) under the age of 16 in Europe (or a lower age if provided by an individual member state's law in accordance with the GDPR); and (iii) under the age of 18 in Brazil. 

6.5. The User may use individual game services provided by Providers and Affiliate Service Providers after agreeing to their respective terms of service. 

 

Article 7: Account Registration  

7.1. A User must apply for the use of the Company's Game Service by providing the necessary information as stipulated in this Article 7. The Company shall approve the User's application unless there is a reasonable ground for refusal.  

7.2. The Company may refuse to approve, or may subsequently cancel, an application for use that falls under any of the following subparagraphs:  

(a) The application was made in violation of this Article 7;  

(b) Paid Content was purchased by making unauthorized use or by misappropriating a third party's credit card, wired/wireless telephone, or bank account;  

(c) The application was made from an unauthorized region, other than a region where the Company provides the Game Service through a third-party service provider; or  

(d) The application for use was made unlawfully in violation of personal information and other related laws and statutes.  

7.3. The Company may withhold its approval in the following cases until the grounds for such withholding are resolved:  

(a) There is insufficient capacity to approve the application for technical reasons; or  

(b) A failure has occurred in the Game Service or with the payment method.  

7.4. If any of the grounds specified in Article 7.2 are discovered or occur after the Company has approved an applicant's application for use, the Company may cancel its approval, terminate the User Agreement, or impose restrictions on use. 

 

Article 8: Minors and Parental Consent 

8.1. If a Minor wishes to use our Game Services, in accordance with the regulations of the country where the Game Service is applicable, such Minor must review and agree to these Terms of Service with their legal representative. This provision shall not, however, apply to the cases described in Article 6.4.  

8.2. If a Minor uses the Game Service and paid services, it shall be deemed that consent from their legal representative has been obtained. However, the Company shall not be liable for any disadvantages arising from a Minor impersonating an adult. 

 

Article 9: Your Account 

9.1. The Company shall perform various User management tasks, such as verifying the User's eligibility to use the services by using Account Information.  

9.2. The User is obligated to manage their Account Information with due care. The User shall be solely responsible for any damages arising from their failure to properly manage their Account Information.  

9.3. The User is responsible for managing their password. The User may change their password at any time for security reasons. Provided, however, that if requested by the Company, the User must verify their identity or submit identification documents as required by the Company.  

9.4. The User is encouraged to change their password on a regular basis.  

9.5. For urgent security reasons, the Company may require the User to change their password to protect the User's information, including Account Information. In such cases, the User must change their password upon their first login following the Company's request.  

9.6. The User may not request a change to an approved account during the period of use of the Game Service. However, if the Company requests an account change for any of the following reasons, the User must take the necessary measures:  

(a) An account change is unavoidable for the purpose of providing services to the User efficiently;  

(b) Integration with other services is necessary in accordance with the Company's Game Service operation or policies; or  

(c) There is a material need to change the account in accordance with relevant laws and regulations or Company policies.  

9.7. When the User is required to provide information to the Company pursuant to these Terms of Service, the User shall not provide any false information. 

 

Article 10: Privacy and Data Protection 

10.1. The Company shall endeavor to protect the User's personal information, including Account Information. The protection and use of the User's personal information shall be governed by applicable laws and regulations and the Company's Privacy Policy.  

10.2. The Company shall not provide the User's personal information to any third party without the User's consent. However, an exception shall be made in cases where an obligation to provide such information arises under the provisions of applicable laws and regulations.  

10.3. The Company shall not be held liable for the exposure of personal information resulting from the User's negligence. 

Article 11: Our Commitment to Service 

11.1. The Company shall comply with applicable laws and regulations and shall use its best efforts to fulfill the obligations set forth in these Terms of Service.  

11.2. The Company shall maintain a security system to protect the User's personal information (including credit information) and shall publish its Privacy Policy. The Company shall not disclose or provide the User's personal information to any third party, except as specified in these Terms of Service and the Privacy Policy.  

11.3. In the event of damage to its equipment or loss of data during the course of service improvements aimed at providing continuous and stable services, the Company will use its best efforts to promptly resolve the issue or restore the data, unless such damage or loss is caused by a force majeure event, such as natural disasters or national emergencies.  

11.4. The Company shall operate a customer support service for Users (including the handling of opinions and complaints). Details can be found in our Operational Policy.  

11.5. The Company shall endeavor to provide convenience to the User in matters and procedures related to the contract with the User, including the execution, modification, and termination of the User Agreement. 

 

Article 12: User Conduct 

12.1. The User shall not engage in any of the following acts, or any activity intended to have the effect of such acts, in connection with the Game Service: 

(a) Providing false information when applying for or changing existing information; 

(b) Misappropriating another's information; 

(c) Impersonating employees, operators, or other related persons of the Company; 

(d) Altering information posted by the Company; 

(e) Transmitting or posting information (e.g., programs) prohibited by the Company; 

(f) Creating, distributing, using, and/or advertising programs, devices, or apparatus not provided or approved by the Company; 

(g) Infringing upon the intellectual property rights, including copyrights, of the Company and other third parties; 

(h) Defaming the reputation of, or interfering with the business of, the Company or any other third party; 

(i) Disclosing or posting information contrary to public order, such as obscene or violent language, writings, images, or sounds; 

(j) Acquiring game data (accounts, Characters, game items, etc.) through improper means and disposing of it by exchanging it for monetary value through transfer, sale, etc.; 

(k) Causing a third party to perform the acts in subparagraph (j) or promoting activities corresponding to subparagraph (j); 

(l) Using the Game Service for profit, sales, advertising, political activities, etc., without the Company's consent; 

(m) Other acts prohibited by applicable laws and regulations or that are contrary to good morals and generally accepted social norms; 

(n) Using the service by exploiting service errors or bugs; 

(o) Acquiring items from other Users through fraud or gambling; 

(p) Gaining an unfair advantage by exploiting any procedures provided by the Company and its related payment providers, such as user registration, game use, and payment refunds; 

(q) Interfering with the operation of the Company's services through willful misconduct or gross negligence; or 

(r) Reproducing, distributing, or commercially using information obtained through the Company's services for purposes other than the use of the service, without the prior consent of the Company. 

12.2. The User is responsible for checking the information provided by the Company, including the Terms of Service, the Operational Policy, notices on the initial screen of the Game Service, and other notices from the Company. 

12.3. The User must comply with the restrictions set forth in the Operational Policy and other rules, including the following: 

(a) Restrictions on the User's nickname, account name, character name, Family name, and guild name; 

(b) Restrictions on the content and method of conversations and other communications; 

(c) Restrictions on the use of message boards; 

(d) Restrictions on gameplay methods; and 

(e) Matters that the Company deems necessary for the operation of the Game Service, to the extent that they do not infringe upon the User's essential rights. 

12.4. The User is responsible for managing their Account Information. The User shall not use a third party's account, nor shall they permit a third party to use their own account. 

12.5. The User shall not purchase items, Pearls, or game packages through unauthorized methods or by using stolen credit cards, wired/wireless telephones, or bank accounts. 

 

Article 13: Service Availability 

13.1. Notwithstanding Article 14.2, the Game Service may not be provided for a certain period in any of the following cases:  

(a) Maintenance or replacement of equipment necessary for providing the Game Service, regular Game Service inspections, or other necessary Game Service operations;  

(b) Responding to unexpected service instability, such as electronic intrusions like hacking, network incidents, service equipment failures, or abnormal game use by Users;  

(c) Service provision is prohibited by applicable laws, government administrative orders, or Company policies;  

(d) Normal game service provision is impossible due to force majeure, such as natural disasters and national emergencies; or  

(e) For reasons of the Company's business necessity, such as division, merger, transfer of business, closure of business, or a decline in the profitability of the Game Service for the relevant year.  

13.2. In accordance with Article 13.1(a), the Company may suspend the Game Service for a certain period of time on a weekly or bi-weekly basis. The Company shall provide prior notice of this on the initial game screen or within the Game Service.  

13.3. The Company may temporarily suspend the Game Service without prior notice for the reasons specified in Articles 13.1(b) through 13.1(e). The Company may subsequently post a notice on the initial game screen or our official website.  

13.4. The Company shall not be liable for any damages incurred by the User in connection with the use of free services provided by the Company, unless such damages are caused by the Company's willful misconduct or gross negligence.  

13.5. With respect to paid services provided under the mutual agreement of the Company and the User (limited to continuous use contracts), if the service is suspended or a failure occurs for four (4) hours or more (cumulatively) per day without prior notice due to the Company's fault, the Company must extend the service for a period of time equivalent to the suspended or failed time, free of charge. The User may not claim additional compensation from the Company. If a service suspension or failure due to a pre-announced and agreed-upon server maintenance exceeds ten (10) hours, the excess time shall be extended free of charge, and the User may not claim separate compensation from the Company.  

13.6. The suspension or failure time shall be calculated from the time the User notifies the Company of such suspension or failure; provided, however, that if the service is suspended or fails due to force majeure (including natural disasters and national emergencies) or the User's willful misconduct or negligence, such time shall be excluded from the total aggregate suspension or failure time.  

13.7. In the cases of Articles 13.1(c), 13.1(d), and 13.1(e), the Company may suspend the Game Service at once without prior notice based on technical and operational needs or may terminate the Game Service after prior notice on its website in accordance with the method prescribed by applicable laws and regulations. Provided, however, that if prior notice is impossible due to uncontrollable reasons, a notice given in accordance with due process thereafter may be sufficient.  

13.8. If the Company suspends or terminates the Game Service in accordance with Article 13.7, the User may not claim damages for free services, paid services, or fixed-term paid items with no remaining duration. In the case of indefinite paid services, the remaining duration shall expire on the service termination date.  

13.9. Some Game Services may be subject to fees charged to the User in accordance with the Terms of Service and Operational Policy established by the Company.  

13.10. For the purpose of providing the Game Service, the Company may request the User to install an application provided by the Company. Before the User installs the application, the Company must, in an appropriate manner, inform the User of important information such as the application's capacity, functions, removal method, and its effect on other applications, depending on the nature of the application, and obtain the User's consent for installation. 

 

Article 14: Updates and Changes to the Game Service 

14.1. The User may use the Game Service in accordance with the Terms of Service, the Operational Policy, and the game rules established by the Company.  

14.2. The Company holds comprehensive rights to create, change, maintain, and repair the game content within the Game World. The content of the Game Service and Affiliate Services provided by the Company may be changed (or patched) from time to time as necessary for operational and technical reasons. The Company must inform the User if there is a possibility that the changes will have a material effect on the User.  

14.3. The details of the Affiliate Services provided by the Company, such as the service content, the obligations of the third-party company, and the rights and obligations of the User, are specified in a separate term of service (hereinafter “Affiliate Service Terms”) prepared by the Affiliate Service Providers. When using an Affiliate Service, the User may be required to agree to the Affiliate Service Terms provided by the Providers for each service.  

14.4. The Company may reorganize and separate the various games and related sites that are provided as part of the initial screen and the Game Service. In such an event, the Company shall provide prominent notice to the Users, who will then receive services from the reorganized or separated websites.  

14.5. The Company may add, delete, or change the planning of the Game Service or game-related information as it deems necessary. 

 

Article 15: Data Collection and Use 

15.1. The Company may keep and store all communications within the Game Service, including chats between Users. The Company may only access this information when it is deemed necessary for the resolution of disputes between Users, the handling of complaints, or the maintenance of game order (in relation to the investigation, processing, verification, and remedy of serious violations of the Terms of Service as prescribed in Article 12, such as account theft, cash transactions, use of violent language, fraudulent acts within the game like fraud, bug exploitation, and other violations of current laws and regulations). This information is owned solely by the Company, and no third party not authorized by law may access this information.  

15.2. The Company may collect and utilize information such as the terminal settings and specifications of the User's device for the purpose of improving the quality of the Game Service, such as for Game Service operation and program stabilization. 

 

Article 16: Intellectual Property  

16.1. The copyright and other intellectual property rights to the content within the Game Service created by the Company shall belong to the Company. The User has the right to use the game, Characters, game items, game money, points, etc., related to the Game Service in accordance with the conditions set by the Company. The User may not dispose of these rights by transferring, selling, or offering them as collateral.  

16.2. The User shall not, for commercial purposes, copy, transmit, publish, distribute, broadcast, or otherwise use information or intellectual property rights obtained by using the Game Service, particularly intellectual property rights owned by the Company or the Provider, nor shall the User permit a third party to use such information and/or intellectual property rights, without the prior consent of the Company or the Provider.  

16.3. The User grants the Company a limited, non-exclusive, worldwide, royalty-free license to access and use User content solely for the purposes of resolving disputes between Users, handling User complaints, or maintaining order in the Game World. For the avoidance of doubt, the Company shall not sell, rent, or transfer User Content for any commercial purpose without the prior consent of the User. 

16.4. User content that is not integrated into the Game Service and is not displayed within the game (e.g., Posts on general message boards) may be exposed in search results, services, and related promotions. Such User Content may be partially modified, reproduced, and edited for promotional purposes. In such cases, the Company must comply with copyright law, and the User may at any time request the deletion of the Post, exclusion from search results, or processing as private through customer service or in-service management functions.  

16.5. If the Company intends to use the User's Posts in any manner other than as described in Articles 16.3 and 16.4, the Company must obtain prior consent from the User via telephone, fax, email, or other means.  

16.6. If the Company determines that a Post within the Game Service and its content correspond to the prohibited acts prescribed in Article 12, the Company may delete or move such Post or refuse its registration without prior notice to the User who created it.  

16.7. A User whose legal interests have been infringed by information posted on a message board may request that the Company delete the information or post a rebuttal. In such cases, the Company shall promptly take the necessary measures and notify the User who made the request.  

16.8. Articles 16.3 and 16.4 shall remain in effect while the Company operates the Game Service and may continue to be valid for a certain period after the User's deactivation. For more information on this retention period, please refer to our Privacy Policy. 

 

Article 17: Third-Party Advertising  

17.1. The Company may provide the User with various information that it deems necessary for the use of the Game Service, through notices, email, or app push notifications. The User may opt out of receiving such information at any time via email or app push notifications.  

17.2. The Company shall not send advertisements related to the operation of the Game Service to the User via email, app push notifications, or other means without the User's prior consent. The User may opt out of receiving advertisements at any time via email or app push notifications.  

17.3. The services provided by the Company may include advertisements in various forms, such as banners and links, which may connect to third-party websites.  

17.4. Third-party websites linked in accordance with Article 17.3 are outside the Company's service area; therefore, the Company does not guarantee the reliability, stability, or other aspects of such pages. The Company shall not be liable for any damages incurred by the User arising therefrom. 

 

Article 18: Disciplinary Measures  

18.1. The User shall not commit any act that violates the User's obligations under Article 12. In the event of such an act, the Company may take measures to restrict use, including restricting the User's use of the service, deleting related information (text, photos, videos, etc.), and taking other actions, in accordance with the Operational Policy, as classified under the following subparagraphs:  

(a) Restriction of Certain Permissions: To restrict certain permissions, such as chatting, for a certain period or permanently.  

(b) Restriction on Character Use: To restrict the use of the User's Character for a certain period or permanently.  

(c) Restriction on Account Use: To restrict the use of the User's account for a certain period or permanently.  

(d) Restriction on User's Use: To restrict the User's use of the Game Service for a certain period or permanently.  

18.2. If the restriction pursuant to Article 18.1 is reasonably justified, the Company shall not compensate the User for any losses of paid content, points, or other items resulting from such restriction.  

18.3. If the User violates the obligations specified in Article 12 of these Terms of Service, the Company may suspend the provision of the Game Service or terminate the User Agreement after prior notice. Provided, however, that if the User violates the obligations prescribed in Articles 12.1, 12.3, and 12.5, or causes damage to the Company through willful misconduct or gross negligence, the Company may suspend the provision of the Game Service or terminate the User Agreement immediately upon notice.  

18.4. In the case of a suspension or termination pursuant to Article 18.3, the Company shall notify the User of the reason and the effective date in writing or by email, or make it known to the User through the initial page of the Game Service. The User may object to the Company's suspension or termination by contacting our customer service.  

18.5. The Company shall not be liable for any losses incurred due to the User's failure to check the suspension or termination notice in a timely manner after the Company has sent such notice in accordance with Article 18.4. 

 

Article 19: Temporary Suspensions 

19.1. The Company may suspend the use of an account until the investigation into any of the following issues is completed:  

(a) The Company receives a legitimate report that the User's account has been hacked or misappropriated.  

(b) The User is reasonably suspected of being an illicit actor (e.g., a User of an illegal program, a User engaged in for-profit activities such as in-game currency farming, or an actor otherwise in violation of these Terms of Service).  

(c) It is deemed necessary to take a temporary measure for reasons similar to those in Articles 19.1(a) and (b).  

19.2. Upon completion of the investigation pursuant to Article 19.1, the Company shall extend the period of service for Users who use the Game Service for a fee, in proportion to the period of suspension. Provided, however, that the period of service shall not be extended for a User who is found to be an illicit actor in accordance with Article 19.1(b). 

 

Article 20: Enforcement Procedures 

20.1. The Company shall establish the specific grounds and procedures for restricting the use of the Game Service in its Operational Policy, taking into consideration the content, severity, frequency, and consequences of the violation.  

20.2. When the Company restricts the use of the Game Service pursuant to Article 18, it must notify the User of the following items via email, on the initial game screen, or within the Game Service:  

(a) The grounds for the restriction on use of the Game Service;  

(b) The type and duration of the restriction; and  

(c) The method for objecting to the restriction. 

 

Article 21: Appeals Process 

21.1. If a User does not agree with the Company's restriction on the use of the Game Service, the User must submit a written complaint to the Company, stating the grounds for the objection, within fifteen (15) days from the date of receiving the notice. 

21.2. However, the Company must respond to the complaint received pursuant to Article 21.1. If a deadline for the Company's response is separately established by applicable laws and regulations, such deadline shall be followed, and if a prompt response is difficult, the Company may notify the User of the reason for the delay and the processing schedule.  

21.3. The Company must take measures corresponding to the written response specified in Article 21.2.  

 

Article 22: Purchase of Virtual Currency or Paid Content 

22.1. Pearls or Paid Content may be purchased through payment methods provided by a third-party platform provider that offers such methods (e.g., Google Play Store, Apple App Store). The User must follow the procedures presented by the applicable platform providers before using the payment method. When proceeding with a payment for the Company's Paid Content, you shall be deemed to have agreed to the procedures and terms of service presented by the third-party platform providers providing the payment method.  

22.2. Pearls are used to pay for games and Paid Content.  

22.3. If Paid Content is damaged or deleted due to a material defect attributable to the Company, the Company may provide compensation with Pearls or restore the damaged content. Provided, however, that if restoration is not possible in a commercially reasonable manner, the Company may provide other content (or its equivalent) that can be used within the game, and the User shall not be entitled to any additional compensation beyond such content.  

22.4. No interest shall accrue on the balance of Pearls.  

22.5. Paid Content includes products that can be used before accessing the Game Service and items that can be used after accessing the Game Service. 

 

Article 23: Refund of Pearls 

All purchases of Pearls and Paid Content are final and non-refundable, except as required by applicable law or platform policies. 

 

Article 24: Termination of User Agreement 

24.1. The User may terminate the Game Service User Agreement (hereinafter "Termination") by using the termination function within the game settings menu. The Termination process shall commence seven (7) days after the request is made. If the User wishes to cancel the Termination, they may do so by accessing their account before the seven (7-day) period expires. If the User does not cancel the request for Termination during the seven (7-day) period, the Company shall proceed with the Termination in accordance with applicable laws and regulations.  

24.2. Upon the Termination of the User Agreement between the Company and the User, these Terms of Service shall also be terminated. The User shall bear responsibility for all disadvantages arising from the Termination of the contract, including but not limited to: (i) the cessation of access to all Game Services; (ii) the inability to access or recover game data or goods remaining in the account; and (iii) the denial of refunds or any form of compensation.ㅐ 

24.3. Upon Termination, the User's personal information shall be deleted, except in cases where the Company retains the User's information in accordance with applicable laws and regulations and its Privacy Policy.  

24.4. You may be unable to re-register for a certain period of time after Termination.  

Article 25: Damages 

25.1. If the Company causes a loss to the User through its willful misconduct or gross negligence, the Company shall be liable for such damages. If the User causes a loss to the Company by violating these Terms of Service, the User shall compensate the Company for such damages.  

25.2. In the event that the Company enters into an affiliate agreement with an individual service provider to offer individual services to the User, and the User, after agreeing to the terms of service for such individual service, incurs damages due to the willful misconduct or negligence of the individual service provider, the individual service provider shall be liable for such damages. 

 

Article 26: Limitation of Liability of the Company 

26.1. The Company shall not be liable for any failure to provide the services due to force majeure, such as war, acts of God, national emergencies, unresolved technical issues, or changes in government policy.  

26.2. If a loss is incurred by the User because a telecommunications service provider suspends or fails to normally provide its telecommunication services, the Company shall not be liable, unless such loss is caused by the Company's willful misconduct or gross negligence.  

26.3. If the Game Service is suspended or a failure occurs for reasons such as maintenance, replacement, regular inspection, or construction of the Game Service equipment, the Company shall not be liable for the User's losses, unless such suspension or failure is caused by the Company's willful misconduct or gross negligence.  

26.4. The Company shall not be liable for any suspension or failure of the Game Service, or for the termination of the contract, for reasons attributable to the User.  

26.5. The Company shall not be liable for any problems arising from the User's computer/device environment or for any problems arising from the network environment that occur without the Company's willful misconduct or gross negligence.  

26.6. The Company shall not be liable for any loss or damage arising from the User's provision of false personal information or negligent management thereof.  

26.7. The Company shall not be liable for the loss of the User's game data, including but not limited to, Pearls, other cyber assets, and Character levels, unless such loss is caused by the Company's willful misconduct or gross negligence.  

26.8. The Company shall not be liable for the loss of the User's Pearls, other cyber assets (game money) or rank/durability levels, unless such loss is caused by the Company's willful misconduct or gross negligence.  

26.9. The Company shall not be liable for the inaccuracy of any information, data, or facts posted or transmitted by the User or a third party on the website or within the Game Service, unless such inaccuracy is caused by the Company's willful misconduct or gross negligence.  

26.10. The Company is not obligated to intervene in disputes arising between Users and/or third parties in connection with the Game Service, or in disputes arising from violations of relevant laws and regulations concerning the infringement of a third party's rights (e.g., copyright), and shall not be liable for any damages arising therefrom.  

26.11. The Company shall not be liable for any damages arising from affiliate services provided by a third party, unless such damages are caused by the Company's willful misconduct or gross negligence.  

26.12. The Company may limit the Game Service hours in accordance with applicable laws, government policies, etc., and shall not be liable for any issues related to such limitations.  

26.13. The Company shall not be liable for any damages related to the free services offered within the Game Service, unless such damages are caused by the Company's willful misconduct or gross negligence.  

26.14. The Company shall not be liable for any damages arising from errors on the User's computer/device, or for damages arising from the omission or inaccurate entry of personal information and email addresses, unless such damages are caused by the Company's willful misconduct or gross negligence.  

26.15. In the event the User Agreement between the Company and the User is terminated, the Company will delete the User's Account Information and all related data upon termination of the User Agreement for the purpose of providing a better service environment, etc., except in cases where the Company retains the User's information in accordance with applicable laws and its Privacy Policy. The Company shall not be liable for any issues arising during the process of deleting the User's account information and related data in accordance with applicable laws. 

 

Article 27: Complaints and Customer Support 

27.1. You can find instructions on how to provide opinions or file complaints on the initial game screen or our official website. The Company maintains a department dedicated to handling such opinions and complaints. 

27.2. If an opinion or complaint submitted by a User is deemed objectively reasonable, the Company must promptly process it within a reasonable period. Provided, however, that if processing requires a prolonged period, the Company shall notify the User of the reasons for the delay and the processing schedule by posting a notice on the initial Game Service screen or on the respective individual service pages, or by contacting the User in writing (e.g., email or letter).  

27.3. If a third-party dispute resolution body mediates a dispute between the Company and a User, the Company must demonstrate the grounds for measures such as restrictions on use to the User and shall use its best efforts to comply with the mediation. 

 

Article 28: Notices  

28.1 Unless otherwise stipulated in these Terms of Service, the Company may notify the User through the email address designated by the User.  

28.2. To the extent permitted by law, the Company may also provide notice by posting announcements on the initial game screen or on our official websites, or through other methods such as pop-up messages or in-game notifications. 

 

Article 29: Governing Law and Jurisdiction 

29.1. These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Korea. Any legal action between the Company and the User shall be subject to the laws of the Republic of Korea. Notwithstanding this choice of law, if the mandatory consumer protection regulations of the consumer's country of residence provide a higher level of protection that cannot be excluded by contract, such regulations shall apply.  

29.2. All disputes arising between the Company and the User shall be submitted to the exclusive jurisdiction of the Seoul Central District Court. If you are acting as a consumer, you may also bring legal action in the competent court of your place of residence. If the Company seeks to enforce its rights against you as a consumer, the Company may do so only in the competent court of your place of residence. 

 

Article 30: Contact Us 

[Company Information]  

Company Name: Pearl Abyss Corp.  

Website: https://www.world.blackdesertm.com/  

Address: 48, Gwacheon-daero 2-gil, Gwacheon-si, Gyeonggi-do, 13824, Rep. of Korea 

 

[Consumer Dispute and Complaint Handling (Customer Center)]  

Website: https://world.pearlabyss.com/Support/Start/Index/Mobile 

 

[Terms of Use]  

Privacy Policy  

Terms of Service (these terms) 

This Agreement shall be effective as of August 29, 2025