Black Desert Mobile Taiwan/Japan/Global Server Integrated Operational Policy ________________________________________________________________________________________________________________________________________ 

  

1. General Provisions 

1) This Operational Policy governs Black Desert Mobile (the “Game”), provided by Pearl Abyss Corp. (The “Company”). Capitalized Terms not defined in this Operational Policy shall have the same meaning as set forth in the Company’s Terms of Service. 

2) This Operational Policy supplements the Company’s Terms of Service and sets forth the operational standard of the Company and the policies with which the Users must comply. This includes the penalties for violating the Terms of Service (hereinafter “Disciplinary Measures”), the process for appealing such measures, and the recovery policy.   

3) The purpose of this Operational Policy is to provide seamless service to the Users while protecting their rights. The Company commits to providing the best service possible, and the Users must familiarize themselves with this Operational Policy to avoid any disadvantages.   

4) Any matters not specified in this Operational Policy shall be governed by the Company's Terms of Service. All other matters shall be interpreted and applied in accordance with applicable laws and regulation of the relevant jurisdiction and general social norms. 

  

2. Changes to the Operational Policy  

1) The Company may revise this Operational Policy to reflect changes in applicable laws and regulations, or to provide better service. 

2) The Company shall announce any revisions in accordance with the notice procedures set forth in the Terms of Service. If applicable laws or regulations specify a different method of notification, the Company shall adhere to such laws or regulations.  

3) If a User does not agree to the revised Operational Policy, either the Company or the User may terminate the User Agreement.   

4) The Company shall not be held liable for any disadvantages incurred by a User due to their failure to understand or comply with the revised Operational Policy after proper notice has been provided, unless otherwise required by applicable laws. 

  

3. The Company’s Role and Responsibilities  

1) The Company shall comply with its Terms of Service, Privacy Policy, and this Operational Policy (collectively, the “Terms and Policies”), and shall use its best efforts to limit acts that violate said Terms and Policies and to maintain a stable service environment.  

2) The Company may impose Disciplinary Measures on the Users who violate the Terms and Policies. The Company shall not be held liable for a User’s loss of content that requires continuous management, unless the Company is directly responsible for such loss.  

3) The Company shall securely protect the personal information of the Users. The Company shall not request or disclose a Users’ personal information beyond the scope defined in the Terms of Service or Privacy Policy. However, in response to a legitimate request from a governmental or judicial authority, the Company may provide personal information only to the extent required by applicable law. 

4) The Company shall receive reports on any form of bugs or errors within the Game and shall use its best effort to investigate and resolve such issues. Additionally, the Company shall promptly respond to and resolve service-related problems to maintain a stable service environment.  

5) The Company shall respond to inquiries, complaints and requests from the Users as quickly as possible. However, unavoidable delays may occur depending on the volume and nature of the inquiries.  

6) The Company may provide a limited response or may not respond to inquiries regarding information that is not publicly disclosed in-game, is related to future updates, or cannot be disclosed due to the nature of the Game.  

7) The Company shall maintain a neutral stance and shall not interfere in disputes between the Users. However, if a dispute violates this Operational Policy and thereby hinders the operation of the Game Service, the Company may take necessary measures after a neutral review.  

  

4. User Conduct  

1) The User is entitled to receive seamless service from the Company and, in return, is obligated to comply with the Terms and Policies.  

2) A User who violates the Terms and Policies may be subject to Disciplinary Measures. The Company shall not be liable for any loss of content that occurs as a result of such measures. 

3) The User is responsible for securing their account and personal devices. The User shall be solely liable for any damages or losses resulting from their own negligence in managing such an account or devices.  

4) The User may not engage in any commercial activities using content provided by the Company without the prior consent of the Company. 

5) The User may not, without the prior consent of the Company, use information obtained through the Game Service by any means, including but not limited to copying, reproducing, modifying, translating, publishing, or broadcasting, nor may the User provide such information to any third party.  

6) If the User discovers any vulnerabilities in the Game Service (such as bugs, account hijacking or the existence of unauthorized programs), they must report it immediately to Customer Support (e.g., via a 1:1 inquiry).  

7) If a User discovers a vulnerability and, instead of reporting to the Company, exploits it for personal gains or shares it with other Users, their access to the Game Service may be subject to Disciplinary Measures in accordance with the Terms and Policies.  

8) The Users is solely responsible for any damages or losses incurred from using unauthorized programs not officially provided by the Company.  

9) If the User encounters any issues during the use of the Game Service or believes they have been treated unfairly by the Company, they are entitled to report, inquire about, or request a correction for such matters through official channels, such as Customer Support.  

10) Black Desert Mobile is a game where multiple Users play simultaneously; therefore, the User must respect the rights of other Users.  

  

5. Enforcement Process 

1) Violations of the Terms and Policies will be handled according to the following process: A report of a violation is submitted and investigated, after which the Company may issue a prior notification before imposing Disciplinary Measures. A User may then appeal the measure, and the Company will provide a final notification of the outcome. 

 

NOTE: Reports concerning account hijacking, fraud, or the use of profanity should be submitted within fifteen (15) days of the incident. 

2) The investigation of a submitted report may not be completed immediately, and further investigation may be required under certain circumstances. However, the process will comply with any deadlines for notification set forth in applicable laws and regulations. 

4) The Company reserves the right to conduct investigations and impose Disciplinary Measures for violations of the Terms and Policies that are detected through its own monitoring procedures, even without a User report. 

4) The Company will not disclose any information regarding the User who submitted a report. However, in response to a legitimate request from a governmental or judicial authority, the Company may provide relevant information only to the extent required by applicable law. 

5) The Company may impose an Emergency Access Restriction on an account during the investigation of a reported matter if deemed necessary.  

6) The Company will provide prior notice to the User regarding the details of the Disciplinary Measures, the reason for the measures, and the method for submitting an appeal, through channels such as Customer Support or in-game mail. However, in urgent cases where immediate action is required, such notice may be provided after the measure has been taken.  

7) If a Disciplinary Measure already in effect is modified as the result of a User's successful appeal, the duration of the new, modified measure will be applied retroactively from the date the original Disciplinary Measure began.      

  

6. Submitting Reports and Appeals      

1) Users may use the following channels to submit reports or inquiries regarding the Game Service. Appeals against Disciplinary Measures must be submitted via a 1:1 inquiry to Customer Support within fifteen (15) days of receiving of the measure. 

a) 1:1 inquiry via Customer Support:  

- In-Game: Access through the “Customer Service” button in the Settings menu 

- Official Forum: Access through the “Customer Service” page on the official forum      

2) If an appeal submitted by a User is deemed reasonable, the Company will lift the imposed Disciplinary Measure and, where appropriate, restore affected in-game data, such as items or currency.  

  

7. Types of Disciplinary Measures  

1) Warning: A notice from the Company providing a warning or advisory to the User regarding a violation. This may include, without limitation, mandatory changes to Character, Family, or Guild names; a forced logout from the Game; or a notification of a future restriction. 

2) Temporary Restriction (by Period): A Disciplinary Measure that prevents the User from accessing the Game for a designated period. 

3) Permanent Restriction: A Disciplinary Measure that permanently revokes the User's access to the Game. 

4) Emergency Access Restriction: A temporary restriction on game access imposed while the Company conducts an urgent investigation into potential violations or bugs. 

5) Content Restriction: A Disciplinary Measure that restricts the User's access to specific in-game content or features related to the violation for a designated period (e.g., a chat restriction). 

6) Game Data Adjustment: The modification, deletion, or resetting of any quantifiable data (such as items, currency, or Character/Family attributes) related to a User’s account that was acquired or affected by a violation. 

7) Retrieval: In cases where a violation is deemed to have a significant negative impact on the game economy or other Users, the Company may delete or alter the quantity or attributes of any numerically quantifiable data related to the User's account (including experience points, contribution points, and items). 

 

NOTE: Game Data Adjustment and Retrieval may be applied simultaneously. The scope of such measures will be determined by the severity of the violation. If a precise scope cannot be calculated, it will be determined based on reasonable and equitable standards. 

8) Restriction of Customer Support Access: A Disciplinary Measure that restricts a User's ability to use Customer Support services, such as 1:1 inquiries, for a designated period.  

 

8. Disciplinary Criteria     

1) Any User who commits an act listed in the “Disciplinary Criteria Table” or “Chat Restriction Criteria Table” below, or otherwise violates the Terms and Policies or applicable laws and regulations, may be held legally liable and will be subject to Disciplinary Measures imposed by the Company in accordance with this policy. 

2) The Company reserves the right to perform a Game Data Adjustment and/or Retrieval on any in-game benefits (including items, experience points, etc.) related to a violation of the Terms and Policies. For violations where the illicitly gained benefits are difficult to quantify (e.g., bug exploitation or use of unauthorized programs), the Company may delete the relevant game data or impose an account restriction. If a User no longer possesses the assets subject to removal, the Company may remove other items or currency of equivalent value, or may remove such assets as they are acquired in the future until the value is recovered. 

3) If a User commits two or more violations of the Terms and Policies simultaneously, the Company may apply the Disciplinary Measures for each violation cumulatively, or it may apply the single most severe measure corresponding to the violations. 

4) A single violation will be subject to only one Disciplinary Measure, regardless of the number of reports received. However, if a User repeatedly commits the same type of violation beyond the maximum level specified in the criteria table, the Company may apply the final-level measure again or impose a Permanent Restriction. 

5) The Company may, at its discretion, increase or decrease the severity of a Disciplinary Measure based on the circumstances of the violation. A Warning may be issued without affecting a User's violation history count. However, subsequent violations of a similar nature will be subject to the tiered measures based on the cumulative count. For particularly severe violations that have a significant negative impact on the Game, the highest-level Disciplinary Measure may be applied immediately. 

6) The Company may apply the same Disciplinary Measures to any User who conspires with, aids, or abets another User's violation of the Terms and Policies, or who gains an unfair advantage from such a violation. 

7) If a User acquires items that were obtained by another User through a violation of the Terms and Policies, the Company may remove such items and perform a Game Data Adjustment on the receiving User's account, even if the receiving User did not directly participate in the initial violation. Furthermore, the account that received the illicit items may be subject to additional Disciplinary Measures in accordance with this Operational Policy. For Example, if a User receives items acquired through violations such as fraud, real-money trading, bug exploitation, gambling, payment fraud, or the use of unauthorized programs, the Company may remove such items and may impose a Temporary or Permanent Restriction on the account that received them.  

8) For violations related to account hijacking or trading, the User and their account may be subject to Disciplinary Measures even if the violation was committed by a third party using the User’s account. 

Any abuse of the payment process will result in an Emergency Access Restriction. Following an internal investigation, if the act is deemed malicious, a Permanent Restriction may be imposed. If the act is not deemed malicious, the Emergency Access Restriction may be lifted. 

10) If a User is found to have violated the Terms and Policies, certain game information, such as their Family, Character, or Guild name, may be publicly disclosed in announcements on the official website or forums. 

11) The Company reserves the right to investigate any User activity that may correspond to the criteria listed in the tables below and may impose a Emergency Acceess Restriction during such an investigation if deemed necessary. 

12) Restriction Criteria Table:  

Violation Category	Description	1st Violation	2nd Violation	3rd Violation	4th Violation
Identity Theft or Account Hijacking	1. Creating an account using another person’s personal information.   2. Accessing another User’s account without authorization and causing damage or disruption.  3. Purchasing Paid Content or other services using another person's payment method without authorization.	Permanent Restriction
Abuse of Payment Processes	1. Gaining unfair advantage by abusing payment, cancellation, or refund processes provided by the Company or its designated third-party platform providers (e.g., app stores).  2. Distributing information to other Users on how to abuse payment-related processes.  3. Failing to process purchase cancellations or refund requests directly through the Company's official Customer Support channels.	Emergency Access Restriction    (This may be converted to a Permanent Restriction if the User fails to submit an appeal in accordance with the Terms of Service, or otherwise fails to comply with the User's obligations as set forth therein)
Privacy Violation	1. Soliciting or demanding personal or payment information from other Users or distributing such information without the owner’s consent.	Warning	Temporary Restriction    (3 days)	Temporary Restriction  (7 days)	Permanent Restriction
Real Money Trading	1. Trading or attempting to trade accounts, Characters, in-game currency, or items for real world money, goods, or services.   2. In exchange for real-world money, goods, or services: (i) playing on another User's account or Character to access in-game content, or (ii) allowing another person to use your account or Character to access in-game content, especially where such actions result in an unfair advantage or negatively impact the gameplay of other Users.	Warning	Temporary Restriction    (7 days)	Permanent Restriction
Exploitation of Bugs or System Errors	1. Exploiting system errors or bugs, even if no unfair advantage is gained.  2. Exploiting system errors or bugs to gain a minor advantage or cause minor harm to other Users.	Warning	Temporary  Restriction    (7 days)	Permanent Restriction  (Permanent Restriction may be imposed immediately if such acts also constitute a material breach of the Terms of Service.)
	3. Exploiting system errors or bugs to gain a significant unfair advantage or cause harm to other Users.	Permanent Restriction
Hacking or Use of Unauthorized programs	1. Using or attempting to use hacking tools.   2. Using or attempting to use modified or unauthorized applications not provided by the Company.   3. Accessing or playing the Game with a modified application.    4. Engaging in any activity that generates system logs inconsistent with normal gameplay.  5. Using unauthorized software or hardware to automate gameplay.   6. Modifying the Game client provided by the Company or manipulating any in-game data   7. Creating, distributing, or using any program or device that circumvents technological protection measures or otherwise disrupts the normal operation of the Game Service.  8. Gaining unfair advantage or affecting in-game balance or systems through hacking.   9. Using or distributing unauthorized programs to gain an unfair advantage or cause harm to other Users.  10. Repeatedly using or attempting to use unauthorized software or hardware to automate gameplay, or any instance of such use that results in an unfair advantage.	Permanent Restriction
Abusive Gameplay Patterns	1. Detection of repetitive, abnormal gameplay patterns from game data that are consistent with the use of unauthorized programs.   2. Detection of abnormal gameplay patterns through security system analysis.	Warning	Temporary Restriction    (7 days)	Permanent Restriction
Impersonation	1. Deceiving or defrauding other Users to gain an unfair advantage by impersonating a Company employee or representative (e.g., a GM).	Warning	Permanent Restriction and Mandatory Name Change  (Permanent Restriction may be imposed immediately if such acts also constitute a material breach of the Terms of Service)
	2. Impersonating another User or guild to cause confusion or offense to others.    NOTE: For Guild impersonation, the Disciplinary Measure will be imposed on the User who created the Guild name.	Warning	Temporary Restriction    (3 days) and Mandatory Name Change	Temporary Restriction    (7 days) and Mandatory Name Change
Fraud	1. Gaining an unfair advantage by deceiving or defrauding other Users	Warning	Permanent Restriction
Inappropriate Guild Promotion	2. Engaging in toxic or inappropriate conduct through the in-game Guild introduction text.   NOTE: What constitutes "inappropriate conduct" is defined in the "Chat Restriction Criteria" table below.  NOTE: Warnings for this violation will be issued to the Guild master.  NOTE: Restrictions on editing the Guild introduction and using the guild management system will apply to the entire Guild.	Warning and Reset Guild Introduction	Restriction of Guild Management System (3 days) and Reset of Guild Introduction	Restriction of Guild Management System Menu (7 days) and Reset of Guild Introduction
Gambling	1. Providing a material benefit to a specific User while causing a loss to another, based on the outcome of chance, by wagering accounts, in-game currency, or other assets.	Warning	Permanent Restriction
Unauthorized Advertising or Promotion	1. Any advertising or promotion for commercial purposes, including but not limited to prize giveaways, pornographic media, illegal gambling sites, or third-party payment/refund services.  2. Using chat to transmit commercial content that is unrelated to the Game.  3. Sharing, distributing, or promoting methods that violate this Operational Policy.   4. Sharing, distributing, or advertising content unrelated to the Game for commercial purposes.      5. Sharing, distributing, or promoting programs that affect any content provided by the Company without prior consent.	Warning	Permanent Restriction
Inappropriate Naming	1. Using a Family, Character, or Guild name that violates the criteria set forth in the "Naming Policy" (Section 9).  2. Using a combination of letters, numbers, or special characters to create a name that circumvents the Naming Policy.  NOTE: For inappropriate Guild names, the Disciplinary Measure will be imposed on the User who created the name.	Warning and Mandatory Name Change	Mandatory Name Change	Temporary Restriction    (3 days) and Mandatory Name Change	Temporary Restriction    (7 days) and Mandatory Name Change   *Permanent Restriction on 5th violation
Organized Farming Activities	1. Using multiple accounts, or otherwise engaging with the Game Service in an organized or systematic manner, for commercial purposes.  2. Using multiple accounts to acquire in-game items or currency, and subsequently transferring or attempting to sell such assets for real-world money or services.	Warning	Temporary Access Restriction    (7 days)	Permanent Access Restriction
Game Operation Disruption	1. Submitting false reports against other Users.  2. Disrupting the normal operation of the Game Service through false reports  3. Impeding the Company's ability to operate the Game by spreading false information  4. Disrupting the duties of Company staff (e.g., GMs, CMs) by sending repeated or abusive messages.  5. Any other act that disrupts the normal operation of the Game Service.	Warning	Temporary Restriction    (3 days)	Temporary Restriction    (7 days)	Permanent  Restriction
Gameplay Disruption	1. Disrupting the normal gameplay of other Users	Warning	Temporary Restriction    (3 days)	Temporary Restriction    (7 days)
Aiding or Attempting Violations	1. Aiding or abetting another User’s violation of this Operational Policy.     2. Attempting to violate this Operational Policy or demonstrating an intent to assist another User in committing a violation.	Warning	Temporary Restriction    (3 days)	Temporary Restriction    (7 days)

 

13) Chat Restriction Criteria Table:  

• The User is solely responsible for their conduct and the content of their chats. If a User's chat infringes upon a third party’s copyright or other intellectual property rights, the User shall bear full civil and criminal liability, unless the Company is found to be liable due to its willful misconduct or gross negligence.  • Chat-related Disciplinary Measures may be imposed without prior warning.  • Violations that occur in server-wide chat channels may be subject to more severe Disciplinary Measures, as such violations can impact a large number of Users.  • If you witness any conduct that violates the "Chat Restriction Criteria," please submit a report using the in-game "Report Chat" feature. This allows the Company to review an objective record of the conversation.  • If inappropriate chat is detected from multiple accounts originating from the same IP address or device, the Company may treat these actions as committed by a single User and may apply Disciplinary Measures to all associated accounts.  • Violations of the "Chat Restriction Criteria" may also result in immediate Game Service access restrictions (e.g., a Temporary Restriction or Permanent Restriction), in addition to chat restrictions.  • Sharing another User's personal information (such as their real name, location, contact number, or email address) in chat may result in immediate Game Service access restrictions.      NOTE: Violating any of the criteria listed below will result in chat restrictions and/or Game Service access restrictions, applied in tiers based on the cumulative number of violations.  NOTE: These measures apply even if the prohibited content does not form a complete word or sentence, as long as it can be reasonably identified as a violation of the criteria below.  NOTE: These measures also apply to any attempts to circumvent the criteria by modifying the prohibited content, including but not limited to, omitting or scrambling letters, using acronyms, or inserting other characters to disguise the text.      (1) Prohibited Chat Content:  - The following types of content are prohibited and may result in Disciplinary Measures:  - Content that could be misconstrued as originating from a Company employee or representative (e.g., a GM).  - Profanity, vulgar language, or sexually explicit or obscene content.  - Content that may cause offense, humiliation, or distress to other Users, including sexually harassing or demeaning language.   - Content that targets other Users with offensive comments based on their physical appearance, age, or other personal characteristics.   - Hate speech or any other content that demeans, mocks, or attacks any individual or group based on their country, ethnicity, region, political affiliation, religion, religion, race, Guild, gender, disability or other identity.   - Content that violates public order and decency or is otherwise considered inappropriate by general social standards.  - Content intended to provoke or incite conflict or disputes among Users.   - Content intended to infringe upon or damage the rights of any third party, including their reputation, right of publicity, or personal information.   - Content that advertises, solicits, or is otherwise determined to be related to real money trading of accounts or in-game items.  - Unauthorized advertising or promotion of any third-party good, service, or website.  - Any other content that disrupts the in-game order or otherwise undermines a healthy chat environment.       (2) Disruptive Chat Behavior:   The following types of behavior are prohibited and may result in Disciplinary Measures:   - Spamming the chat by repeatedly posting identical or similar content.  - Using ambiguous language or symbols to circumvent the chat filter or these rules.   - Flooding the chat with meaningless or repetitive characters and symbols.   - Provoking arguments or causing offense to other Users by aggressively asserting a personal opinion.   - Abusing the Guild promotion system to spam the chat with inappropriate Guild introduction.   - Harassing other Users by sending repeated, unsolicited messages via whisper or similar messaging systems.    - Intentionally and repeatedly spreading false or misleading information about in-game coupons or events.   - Any other acts prohibited by the Terms of Service and this Operational Policy.
1st Violation	2nd Violation	3rd Violation	4th Violation
Warning	Chat Restriction (1 day)	Chat Restriction (7 days)	Temporary (Access) Restriction (7 days)

 

9. Naming Policy  

1) This Naming Policy applies to all names the User creates within the Game, including but not limited to, Family, Character, Guild, pet and mount names.  

2) If a name is found to violate any of the criteria below, it may be changed or deleted without prior notice, and additional Disciplinary Measures may be imposed in accordance with the "Disciplinary Criteria" (Section 8). The following types of names are prohibited: 

- Names that cause offense, humiliation, or distress to others, or that are sexually harassing 

- Names that contain profanity, vulgar language, advertisements, or sexually explicit or obscene content 

- Names that contain hate speech or otherwise demean, mock, or attack any individual or group based on their country, Guild, ethnicity, region, political affiliation, group, race, gender, or disability 

- Names intended to impersonate the Company, its staff, the Game, or its original work 

- Names that advertise, solicit, or otherwise relate to real money trading of items/accounts 

- Names that impersonate or may be mistaken for Company staff or representatives (e.g., GMs, CMs).  

- Names intended to infringe upon the trademark, copyright, reputation, right of publicity, personal information, or other rights of a third party  

- Names that are considered offensive or inappropriate by general social standards  

- Names that are difficult to identify and may cause confusion, such as a string of repetitive characters 

- Any name that attempts to circumvent the restriction of this Naming Policy, including through the use of altered spellings, misspellings, or by combining with other words (such as titles or Guild names) to create a prohibited name 

- Any other name that violates applicable laws or is contrary to public order and decency  

3) If a name is changed to a temporary name by the Company due to a violation, the Company will not be responsible for making any further changes to that temporary name. 

  

10. Recovery Support Policy      

1) The Company will provide recovery support for in-game currency or Character information that is lost or altered due to reasons attributable to the Company (e.g., technical errors), but only to the extent that such loss or alteration can be verified through objective data.  

2) To be eligible for recovery support, a User must submit an inquiry to Customer Support (via 1:1 inquiry) within seven (7) days of the date the issue occurred.  

3) Recovery support may not be provided in the following cases: 

- More than seven (7) days have passed since the date of the incident 

- The request is submitted from an account other than the one affected 

- The loss resulted from the User’s own negligence or their failure to understand the information provided in this Operational Policy, or the Game, or on our official websites and forums 

- The relevant data does not exist within the Game’s systems, or the loss cannot be verified with objective data  

- The loss resulted from normal gameplay mechanics 

- The loss resulted from activities prohibited by the Terms and Policies, such as real money trading, account trading or sharing, or the use of unauthorized programs 

- The loss resulted from the User’s negligent management of their Account Information or personal devices, leading to issues such as account hijacking 

- The loss resulted from disputes between Users (such as in-game fraud) in which the Company was not involved 

- The Character or item data was modified or deleted as part of the Game’s design or an operational decision by the Company  

- Ther reason for the loss falls under the “Limitation of Liability” section of the Terms of Service 

4) Recovery support is limited to a certain number of times per account, and this limit includes requests related to account hijacking or theft. The Users are responsible for the careful management of their accounts. 

5) Any User who submits a fraudulent recovery request or otherwise abuses the recovery support service may be subject to Disciplinary Measures. 

6) Recovery requests are processed in the order they are received.  

  

11. Guest Account Policy      

1) The Users who use the Game Service without creating a registered account will be assigned a device-based identifier known as “Guest Account.” 

2) Guest Accounts are stored locally on the User’s device. As a result, all Account Information associated with a Guest Account may be may permanently lost if the device's data is moved, deleted, or altered, such as in the event of a lost device, a factory reset, or clearing the application's cache and data.  

3) The Company provides guidance on its official forums and through other channels on how to link a Guest Account to a registered account and the potential risks of failing to do so.   

4) The Company cannot provide recovery support or other assistance for any issues, including the loss of game data, that arise from the use of an unlinked Guest Account.      

5) Guest Accounts are not intended for permanent use and are not eligible for the standard account termination process. 

 

12. Inactive Account and Guild Policy      

1) For the purpose of service improvement and stable game operation, if an account has been inactive for one year or more, the Company may delete game data for any Characters on that account that are below level 10. In such cases, the Company will provide the User with prior notice of the deletion schedule and details.  

2) For the purpose of service improvement and stable game operation, the Company may, at its sole discretion, change any Family or Guild names that have been inactive for one year or more.     

3) In the event that names are to be changed due to long-term inactivity, the Company will provide prior notice of the schedule and details of such changes through the official forums.  

4) If a name has been changed due to inactivity, the Company will provide the affected User with an opportunity to set a new name.      

  

13. Refund and Cancellation Policy    

1) All purchases of virtual currency (Pearls) and Paid Content are final and non-refundable, except as otherwise required by applicable laws and regulations. 

 

14. Official Community Service Operational Policy   

1) The Company may temporarily suspend its official community service for regular maintenance or to improve service quality. 

2) This policy applies to all User content, including Posts, that a User uploads or transmits on the official community services, such as the forums. 

3) To maintain a healthy community environment, any Post that violates the “Inappropriate Post Criteria” below may be moved or deleted without prior notice. The Users who create such Posts may also have their access to the official forums restricted in accordance with this Operational Policy. 

  

15. Sanctions for Inappropriate Posts      

1) If a Post created or quoted by a User violates the "Inappropriate Post Criteria" detailed below, the Company will impose Disciplinary Measures corresponding to the severity of the violation and may apply two or more measures concurrently if deemed necessary. 

2) If the Company determines that a Post contains prohibited content as defined herein, the Company may, in addition to imposing Disciplinary Measures, delete or move the Post to make it inaccessible to other Users.       

3) If a User causes significant harm to the Company or other Users, or otherwise violates applicable laws, the Company reserves the right to take permanent action against the relevant Post, including its indefinite removal.      

4) Inappropriate Post Criteria Table 

Violation Category	Description	Disciplinary Measures
		1st Offense	2nd Offense	3rd Offense
Forum Usage	1) Posts unrelated to the Game or the designated topic of a specific forum:  - Posts containing content about, or promotions for other games or external communities  - Posting content that disrupts normal use by other Users due to its irrelevance or excessive frequency.  - Repeatedly posting identical or similar content (spamming)   - Posting indiscriminately or repeatedly without meaningful content (flooding).  - Repeatedly posting content that is off-topic, even if the specific content of each Post differs.  2) Posts containing profanity or abusive language, or any attempts to disguise such language.	Post Removal	Post Removal and  7-day Posting Restriction	Post Removal and  7-day Posting Restriction
	1) Posts that violate public order and decency:   - Content containing racist or sexist material  - Content that may provoke socio-cultural conflict (e.g., political or regional disputes)  - Content that is antisocial or demeaning to a specific group or the general public  - Content with strong ideological or religious overtones    - Content that is sexually explicit or obscene  - Content intended to arouse sexual curiosity   - Content depicting children or adolescents as objects of sexual gratification     2) Posts that cause discomfort to other Users:   - Posts containing offensive material, including but not limited to, profanity, vulgar language, sexually suggestive content, defamation, violent content, or demeaning remarks   - Content that is threatening or intended to cause fear in other Users  - Content that mocks, threatens, or insults specific Users or Guilds  - Content that insults another User's family members
	1) Posts created for the commercial profit of an individual or organization.   2) Posts created for the purpose of advertising or promotion.
	1) Posting material owned by a third party without proper attribution or permission.    2) Posting content that infringes on a third party’s copyright   3) Posting URLs with unclear sources, or links to pornographic sites, or sites related to real money trading.   4) Posting content that may infringe upon a third party’s trademark or copyright.
	1) Posts created for the purpose of stealing another User’s personal information, such as their account details.   2) Disclosing your own or another person’s personal information (e.g., name, address, phone number, IP address), or posting content that contains or is intended to distribute such information.  4) Posts created for the purpose of hacking, fraud, gambling, or containing such content.   5) Posts created for the purpose of any other criminal activities.   6) Posts containing content that may infringe upon or damage the rights of a third party, including their reputation, right of publicity, or personal information.     NOTE: Posting another person's personal information (including personal details, location, contact information, etc.) may result in an immediate and Permanent Restriction of your forum access..	Post Removal	Post Removal and  7-day Posting Restriction	Post Removal and  7-day Posting Restriction
Naming	1) Using any name that could be misconstrued as or impersonates a Company employee or representative (e.g. GM, CM).    2) Using an inappropriate Family name that may cause offense to other Users.   3) Using a Family name that contains profanity, vulgar language, advertisements, or sexually explicit or obscene content.   4) Using a Family name for the purpose of demeaning specific individual, region, group, or religion.  5) Using a Family name that may infringe upon the trademark, copyright, or other intellectual property rights of a third party.    6) Using a Family name that is related to or intended to impersonate the Company, the Game, or original work.  7) Using a Family name with the intent to glorify antisocial individuals or groups  8) Using a name that suggests, promotes, or is determined to have been created for the purpose of real money trading.  9) Using a name that is deemed to be an advertisement for a specific product or website (including non-profit sites)  10) Any other name that the Company determines to be in violation of this Operational Policy	Post Removal	Post Removal and  7-day Posting Restriction	Post Removal and  7-day Posting Restriction
Staff Impersonation and Operation Disruption	1) Impersonating the Company or its staff, including:   - Disclosing Game information while impersonating the Company or its staff (regardless of the information’s authenticity)   - Threatening other Users while impersonating the Company or its staff  - Any other form of staff impersonation	Post Removal	Post Removal and  7-day Posting Restriction	Post Removal and  Permanent Posting Restriction
	1) Posting content that contains unfounded slander against the Company or its representative  2) Intentionally disrupting or interfering with the Company’s operation of the Game or community, including:   - Submitting false reports   - Spreading unverified false information  - Spreading rumors based on personal experience that cannot be verified  - Posting content that could be misconstrued as an official announcement, or disturbing official announcements that have been arbitrarily altered
	1) Posting or distributing information about in-game errors or bugs.  2) Posting or distributing information on how to gain an unfair advantage through abusive methods.    3) Posting content related to the act of buying, selling, or attempting to buy or sell items, in-game 4) currency, or accounts for real-world money (including account transfers and sharing).
	1) Posting content that distributes or promotes the use of unauthorized programs (e.g. hacks, cracks, macros, or automation tools)  2) Posting content that provides instructions on how to modify or alter the Game client.   3) Posting content that provides instructions on how to manipulate Game data.

 

Effective Date:  
This Operational Policy is effective as of August 19, 2025.