- For Family names that has not been confirmed and have not received the rewards, please contact [Customer Support] for assistance.
- Adventurers who participated during the event but did not follow the guidelines in [How to Participate] have been disqualified. 

- Rewards will be sent to the Family Name and Server indicated or collected on the submission post. 

- Assistance will not be provided for rewards that have not been received after the mail expiration date. 
- For Family names that have not been confirmed and have not received the rewards, please contact [Customer Support] for assistance.

- Please contact [Customer Support] if you have any questions regarding the event.