Greetings, Adventurers!

First of all, we would like to thank you for the tremendous support you have shown for Black Desert Mobile on our global release!

With so many new Adventurers joining us on this incredible journey, we have also been made aware that some of our Adventurers are having difficulties logging in to the game. We are currently working to resolve these issues as a whole. In the meantime, please attempt our suggested fixes for the issues below.

Here are some of the most common issues and our suggested fixes.

If you are still experiencing issues after attempting these fixes, be sure to contact Customer Service so that we can provide a solution as soon as possible! Customer Service can also be accessed in-game through [Settings] > [Customer Service]. 

[Updated] UTC-8 2019.12.12 20:40

Compatibility Issues on Certain Devices (Android)

Q. My phone won’t install or run the game properly.
A. We have found that devices that are manufactured for use in certain countries will not have [Google Play Store] natively installed on the device (ex. Xiaomi, Huawei, etc.). In this case, using third-party sources to manually install [Black Desert Mobile] may cause the game to not install or run properly. We highly recommend that you first install [Google Play Store] on your device then download [Black Desert Mobile] through the Play Store to ensure that no issues occur. If the problem persists even after attempting this method, please contact Customer Service either on our website or in-game by heading to [Settings] > [Customer Service].

※ Download Black Desert Mobile here on Google Play Store [LINK]

Error Codes
Q. I keep getting an error code with numbers on it, and I don’t know what it means.
A. Here are the solutions for the most frequently occurring errors.

• [101] & [104] - This is due to an unstable internet connection. Please check your environment and try again with a stable Wi-Fi connection.
• [102] - This is due to a file being corrupted during download. Please try re-installing with a stable Wi-Fi connection. [Updated] UTC-8 2019.12.12 20:40
• [201] - This is a data error that can be resolved by force-closing the app then reopening it. If the problem persists, try uninstalling the app then reinstalling it.
• [401] - This is due to insufficient storage on your device. Be sure to make sufficient room to allow the game to be installed successfully.

White Loading Screen (Android)
Q. A white loading screen comes up when I try to log in.

A. This is an issue that occurs from data files that are not installed correctly. On your device, go to [Settings] > [Applications] > [Google Play Games], then apply [Clear Data] and [Clear Cache]. Once you're done, open Google Play Games. In addition, if your Android account’s extension is currently set to @googlemail.com, change it to @gmail.com to resolve the issue.

Invalid Google Login Account
Q. I tried logging in through Google, but then a message suddenly pops up saying that I have an “Invalid google login account.”
A. This is an error that occurs during the authentication process of your Google account. This issue can be resolved by re-attempting to login using the same Google account. If the problem persists, try logging in at a later time.

Thank you.